FAQs
We process orders within a maximum of 48 hours. You will receive an email with the tracking code. The delivery time is 4 to 10 business days after shipment.
Yes, you will receive a tracking number by email as soon as the order is dispatched. This number will allow you to follow the delivery status. You will receive updates on your package until it reaches your address.
You can contact our customer service by sending us an email at contact@iboomshop.com or through the chat located on the homepage of our website.
Yes, we offer a 30-day warranty from the date of receipt for products that are defective or broken. Please refer to our Return Policy page for more details or email us at contact@iboomshop.com.
To help you choose the correct size, we provide a size chart on each product's page. For clothes, we advise you to measure a garment you have at home and compare it to the measurements on our size chart to avoid any mistakes. For shoes, simply follow the standard size chart.
Yes, we offer free international shipping to the majority of countries. If your country is not covered by our guaranteed delivery, we will find an alternative so that you can purchase our products.
We offer customer support to assist with any questions or concerns. Please contact us via email at contact@iboomshop.com or through our chat, the link can be found in the footer of our webpage.
Yes, if you're not satisfied with the product, simply send an email to contact@iboomshop.com requesting the return. Your refund will be processed within 5 to 10 business days. Our return and refund policy can be found Here
Please contact our customer service via email at contact@iboomshop.com within 7 days of receiving your order. We will provide instructions for returns and replacements.
You can cancel your order within 1 hour of placing the purchase. After this time frame, your order has likely been processed in our system, and you'll need to wait for the product to arrive at your residence. Once you receive the product, you have a 7-business day window to request cancellation and return.
You can change or cancel your order if it has not been processed yet. You have 1 hour after the purchase to request a cancellation or change in the order. Please contact our customer service as soon as possible to check the options for amending your order. After 1 hour, your order will be processed, and cancellation will no longer be possible.